SERVICE AGREEMENT
Pricing:
All Services Are Priced According To The Current Service Menu On Our Website Unless Specified Otherwise Due To Advertised Discounts, Vehicle Condition, Or Additional Travel Fees. As A Legitimate Business, We Maintain Set Prices To Ensure Sustainable Revenue And Profitability.
Vehicles In Average Condition Will Be Charged The Advertised Price. However, Surcharges May Apply For Excessive Stains, Pet Hair, Debris, Sand, Heavily Soiled Interior Upholstery/Carpets, Muddy Exteriors, Personal Item Removal, And Additional Travel Time.
Mobile Policy:
No Additional Travel Fees Will Be Applied For Locations Within Our Service Area!
Surcharges Will Apply For Extended Travel Outside Of Service Area!
An Additional Fee Of $50 Will Be Applied Locations Outside Of Our Service Area That Require Travel Beyond 25 Miles Or 45 Minutes From HQ.
We Generally Do Not Travel Beyond 45 Miles For Any Services Totaling Less Than $500. In Case, Where We Do Travel Beyond 45 Miles Travel Fees Will Be Quoted And Required In Addition To The Deposit Upon Booking, To Secure An Appointment.
Service Areas Includes Potomac, Bethesda, Rockville, Germantown, Gaithersburg, Chevy Chase, Clarksburg, Olney, Silver Spring And Some Surrounding Areas Such As Northwest D.C. & Mclean Virginia.
Deposit Policy:
A Non-Refundable Deposit Of At Least $15 Is Required To Schedule An Appointment, And This Amount Will Be Deducted From The Final Total Upon Service Completion.
Once You Book An Appointment With Us, It Means We Have Reserved Dedicated Time In Our Schedule For You. Unfortunately, We Require Deposits To Prevent Last-Minute No-Shows, Cancellations, Or Reschedules, Which Can Disrupt Efficient Scheduling, Revenue, And Productivity For A Small Business Like Ours. Deposits Demonstrate Your Commitment To Working With Us, And We Appreciate Your Understanding As We Provide Our Quality Services.
All Confirmed Vehicles Must Be Present And Accessible Upon Our Arrival At The Appointment. Extensive Detailing Will Wait For A Maximum Of 15 Minutes After Arrival Before Canceling The Appointment, Resulting In Forfeiture Of The Deposit. If You Need To Cancel Or Reschedule Within 24 Hours Of Your Appointment, A New Deposit Must Be Made For The New Appointment. Deposits Are Non-Refundable If We Arrive And Cannot Complete The Service Due To Reasons Such As Refusal Of Service Or Price Disagreement.
Service Completion Time/No-Rush Policy:
Detailing Typically Takes Anywhere From 2 To 6+ Hours As A Mere Estimate, Depending On The Services Requested, The Size Of The Vehicle, And Its Current Condition.
Dirty, Heavily Soiled, Neglected, Or Oversized Vehicles, Such As Full-Sized Suvs And Vans With 3 Rows Of Seating, Typically Require An Additional Hour Or More On Top Of The Estimated Package Time.
We Prioritize Quality Over Speed; Any Requests To Rush Or Expedite The Service To Accommodate Customer Time Constraints May Lead To Appointment Cancellation Or Rescheduling, Requiring A New Deposit.
When Booking Please Plan Your Schedule Accordingly Or Reschedule Atleast 24 Hours In Advance If Any Time Constraints Are Anticipated.
Appointment Confirmation:
You May Receive A Text Or Call Either The Day Of Appointment, 30 Minutes To An Hour Before The Appointment Start Time. Please Acknowledge Our Texts Or Calls To Confirm The Appointment And Prevent Cancellation.
While We Strive To Start Most Appointments On Time, Please Note That Appointment Times Are Approximate Due To Factors Beyond Our Control, Such As Weather, Traffic, And The Condition Of The Vehicle Serviced Prior To Yours.
Weather:
Weather Conditions Play A Crucial Role In Determining The Feasibility Of Our Mobile Services. In The Event Of Unfavorable Weather, We Offer The Option To Reschedule Your Appointment Based On Availability, Without Requiring An Additional Deposit. If We Are Unable To Accommodate Your Preferred Reschedule Time, We Will Make An Exception And Refund Your Deposit To The Original Payment Method Or Provide A Credit/Discount For Future Services. However, If You Have An Enclosed Garage With Sufficient Space, We Can Still Offer Interior Detailing Services In The Event Of Bad Weather. For Exterior Services, We Generally Avoid Working In Temperatures Below 35°f To Ensure The Safety Of Our Detailers And Prevent Freezing Water Issues. In Certain Cases, Alternative Cleaning Methods Like Steam Or Rinse-Less Techniques May Be Employed Based On The Vehicle's Condition And Our Professional Discretion. Additionally, On Excessively Hot Days, We Perform Work In Intervals With Breaks To Prevent Exhaustion, Health Issues, And Heat-Related Illnesses Among Our Detailers. The National Weather Service Issues Heat Advisories When The Heat Index Exceeds 95°f And Excessive Heat Warnings When It Surpasses 105°f. In Such Conditions, Service May Be Canceled To Prioritize The Health And Safety Of Our Workers.
Payment:
Payment must be made upon completion of the service, without exceptions. We accept cash, major debit/credit cards, and Zelle. A 3% processing fee will be added to all digital transactions. Upon request, we can furnish an invoice or receipt after payment. All transactions are deemed final. Failure to make payment will lead to legal action being initiated against the client, with all legal fees to be covered by the client.
Service Location:
Please Ensure That There Is Sufficient Space Available At The Service Location. The Detail Van/Truck Requires Additional Space Within 10-15 Feet Of The Vehicle Being Serviced. We Exclusively Work On Customer-Owned Private Property Or On Streets Directly In Front Of The Property, As Long As It Does Not Disrupt The Flow Of Passing Traffic. If The Detail Location Is Within An Apartment Complex Or Commercial Lot, Please Obtain Approval From The Property Owner Or Leasing Office Before Scheduling A Detailing Appointment.
Access To Water:
Our Detailing Services May Require Access To Water For Two Or More Vehicles Or Any Oversized Vehicles. If You Do Not Have Access To Water At The Location, Please Contact Us At (240) 600-0828, And We Will Work Together To Find A Suitable Solution.
Maintenance Plans:
Stains, Pet Hair, And Excessive Soil Build-Up That Fall Outside The Scope Of Our Maintenance Detail May Require An Upgrade To A Full Detail Package. Each Maintenance Plan Is Specific To A Single Vehicle And Cannot Be Transferred To A Different Vehicle At Any Time. Currently, There Is No Contract Requirement For Participating In Our Maintenance Program. By Joining The Program, You Will Be Added To Our List, And We Will Contact You To Schedule Service Based On Your Desired Maintenance Interval. If Two Consecutive Service Intervals Are Missed, The Maintenance Plan Will Be Forfeited, And An Initial Detail Package Will Be Required To Resume The Program.
Stain And Defect Severity:
Please Note That Not All Stains Or Defects Can Be Fully Removed, As Their Removability Depends On Factors Such As Severity And Duration. However, We Always Strive To Achieve The Highest Level Of Restoration Possible Within The Limitations, Ensuring Customer Satisfaction With The Final Results.
Removal Of Trash And Personal Items:
Prior To The Appointment, Please Remove Any Excessive Trash, Debris, And Personal Items From The Vehicle. Additional Fees May Be Applied If Extra Time Is Needed To Remove Excessive Trash And Personal Items.
Lost or Misplaced Items:
We prioritize providing an honest and meticulous service, treating each vehicle with the utmost care. If any items are left inside the vehicle and obstruct our ability to perform our services, we will simply move them aside until the completion of the detail. However, please note that we do not assume responsibility for any items left within the vehicle. We strongly advise all customers to remove personal valuables, including but not limited to phones, laptops, tablets, cameras, GoPro devices, toys, clothing, jewelry, weapons, wallets, purses, drugs, mail, and receipts from the vehicle. We will not access glove compartments for cleaning purposes unless they have been completely cleared and specifically instructed by the customer, as they may contain personal items or private information.
Vehicle Battery:
During an extensive detailing service, the vehicle's doors may need to be opened to clean the interior, which can potentially drain the vehicle's battery. By using our services, the client releases Extensive Detailing LLC from any liability that may arise due to battery drainage resulting from our service.
Engine Cleaning:
Extensive Detailing cannot be held liable for any issues that may occur if the customer requests us to wash, clean, steam, or wipe down the engine and/or engine compartment.
Service Expectation:
We strive to clean and detail vehicles to the highest possible level. However, in rare cases, we may decline service for vehicles that are extremely soiled, have years of embedded stains, or pose mold hazards beyond our professional ability to achieve safe and effective results up to our standards. Such decisions will be made at our professional discretion to ensure customer satisfaction, maintain our quality standards, and mitigate company risk.
Hazardous Conditions and Dangers:
If your vehicle or the service location presents any potential hazards to our health and safety, please inform us beforehand. If there is a risk of harmful substances (such as excessive mold, blood, bio-hazards, needles, drugs, gasoline, etc.) in the vehicle, you must notify your detail technician prior to the appointment. You will be held responsible for any health and safety issues arising from your vehicle. If we arrive at the location and find that the vehicle cannot be detailed due to hazardous conditions, your deposit will be forfeited. Extensive Detailing reserves the right to refuse service in such cases.
Right to Refusal of Service:
We reserve the right to refuse service to any individual or entity under certain circumstances. While we strive to provide our services to as many customers as possible, there are situations where we may need to decline or terminate service for the following reasons:
Inappropriate Behavior: If a customer engages in disrespectful, abusive, offensive, or threatening behavior towards our staff or other customers, we reserve the right to refuse or discontinue service.
Payment or Cost Service: If a customer requests a discount or insists on paying less than the full price of the service, declines surcharges for excessive vehicle conditions, or interferes with our pricing structure, we may refuse service.
Interference With Service: If a customer repeatedly interrupts the service by attempting to give guidance, micromanage the process, provide repetitive criticism, or try to perform the service themselves, or request additional services not offered, we reserve the right to decline service.
Health and Safety Concerns: If providing service poses a risk to the health and safety of our staff or other individuals present at the service location, such as hazardous materials, biohazards, or unsafe working conditions, we may refuse or halt the service.
Non-Compliance with Terms: If a customer fails to comply with the terms and conditions outlined in our Service Agreement, including payment obligations, access requirements, or failure to remove personal belongings, we may refuse or suspend service.
Unreasonable Demands or Expectations: If a customer makes unreasonable demands or has unrealistic expectations that cannot be reasonably accommodated within the scope of our services, we reserve the right to decline or discontinue service.
Conflict of Interest: In situations where there is a lack of compatibility or potential conflicts between the company representative and client, arising from personal, industry, or work-related circumstances, or if there are concerns that the client may exploit the service to defame or slander the company's reputation, we retain the right to decline or terminate the service.
Violation of Law: If providing service would require us to violate any applicable laws, regulations, or ethical standards, we will refuse to provide the service.
We will make reasonable efforts to communicate our decision to refuse service and provide an explanation when possible. However, our decision to refuse service is final and not subject to appeal or negotiation.
We are committed to maintaining a safe, respectful, and professional environment for both our staff and customers. By engaging with our services, you acknowledge and agree to comply with these guidelines and understand that refusal of service may occur in certain circumstances.
Please note that deposits will not be refunded in the event of a refusal of service that occurs less than 24 hours before the appointment or during the appointment.
Pre-Existing Conditions, Accidents, and Damage:
At Extensive Detailing, we take great care in handling every vehicle to ensure its preservation and minimize the risk of damage during the detailing process. However, it is important to note that we cannot be held responsible for any mechanical or pre-existing conditions present in the vehicle. This includes but is not limited to dents, scratches, scuff marks, and other damages to the vehicle's interior and/or exterior that may have existed prior to our service.
Furthermore, we cannot be held liable for any loss or damage to articles or belongings left in the vehicle during the detailing process. This includes incidents such as accidents, theft, fire, or any other unforeseen circumstances that are beyond our control.
In the unlikely event that damages occur during our service and are within our control, we may consider reimbursement up to the value of the service as a gesture of good business ethics. However, it is important to note that minor cosmetic damages resulting from the detailing process may not be eligible for reimbursement.
For any major damages caused by our gross negligence or willful misconduct, reimbursement may be covered by our current insurer, subject to their discretion. In such cases, Extensive Detailing will be responsible for determining the appropriate body shop or vendors for the reimbursement process.
To ensure that any potential damages are addressed promptly, we kindly request that you report any issues upon completion of the service. This will allow us to assess the situation and consider any necessary reimbursement.
By choosing to use our services, each customer agrees to indemnify and hold harmless Extensive Detailing, including its owners, employees, and affiliates, from any liabilities, expenses, damages, and costs, including attorney's fees, that may arise from the provided service or any injuries that occur during or after the completion of the service.
We are committed to providing high-quality service while taking all necessary precautions to prevent any damage. Your understanding and cooperation in adhering to these terms are greatly appreciated.
Dispute Resolution Agreement:
Any disputes or claims arising from or related to this contract, including its violation, will be resolved through arbitration conducted by the American Arbitration Association in accordance with its Commercial Arbitration Rules or other relevant rules. The arbitrator(s)' decision may be entered as a judgment in any court with jurisdiction over the matter.
Media Release:
Extensive Detailing may utilize photographs, descriptions, reviews, quotes, or videos of the vehicle for marketing purposes. These materials may be used in various forms of marketing content without providing compensation to the client. By using our services, the client agrees not to pursue any punitive action in a civil court of law with regard to the development, display, reproduction, or printing of the aforementioned media examples. This includes the use of photos and videos posted or displayed on online platforms such as social media and the Company's website. Rest assured that photos and videos will never be sold or shared with third parties. To ensure client privacy, we will not display the client's license plate, address, or any well-known area landmarks in the media content.
By utilizing our services, you acknowledge and agree to all the terms outlined in this Service Agreement.
It is the client's responsibility to carefully read and understand the contents of this Service Agreement before booking an appointment. This will help prevent any misunderstandings, misaligned expectations, or disagreements that may arise during the service process.
The service Agreement was last revised on June 26th, 2023.